MJDirect Return Policy

Thank you for shopping with us. We are committed to providing you with high-quality products and excellent customer service. Please read our return policy carefully to understand your rights and obligations.

1. General Return Policy
   Due to the nature of our products, we do not accept returns for any non-defective items. Please ensure you review your order carefully before making a purchase.

2. Incorrect Items
   If you receive an incorrect item, you must contact us within 2 days of delivery. Please include your order number, a description of the incorrect item received, and any relevant photographs. We will arrange for the correct item to be sent to you as soon as possible.

3. Defective Items
   If you receive a defective item, you must notify us within 24 hours of delivery. Please include your order number, a detailed description of the defect, and any relevant photographs. Upon verification of the defect, we will arrange a replacement for you.

4. Exchange Process
   To initiate an exchange for an incorrect or defective item, please follow these steps:

   • Contact our customer service team via [contact information] within the specified timeframe.
   • Provide all necessary details, including order number, item description, and photographs.
   • Our team will review your request and guide you through the exchange process.
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5. Non-Returnable Items
   Certain items are non-returnable, including:

   • Personalized or custom-made products
   • Items marked as final sale
   • Opened or used items that are not defective
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6. Shipping Costs
   We will cover the shipping costs for returning defective or incorrect items.

7. Refunds
   Refunds will only be issued in cases where a replacement item is not available. In such cases, the refund will be processed to the original payment method within 5-7 business days after we receive and verify the returned item.

8. Contact Information
   For any questions or concerns about our return policy, please contact us at:

   • Email: support@mjdirect.com
   • Phone: +1(844)-SHIP-420
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9. Policy Changes
   We reserve the right to update or modify this return policy at any time without prior notice. Please review this policy periodically for any changes.

Thank you for your understanding and cooperation. We value your business and strive to ensure your satisfaction with every purchase.