OPEN 24 HOURS

9AM - 9PM (Last call 8PM)

CONTACT NUMBER

+1(844)-SHIP-420

General Information

Q1: What is MJDirect?
A: MJDirect provides solutions for cannabis consumers, offering a reliable platform to purchase high-quality cannabis products. We focus on delivering excellent service and top-notch products to enhance your cannabis experience.

Q2: What is your service area?
A: We currently deliver to the SoCal area, and we are continuously expanding to provide these high-quality products at your convenience. Please check our website or app to see if we deliver to your specific address.

Q3: What are your operating hours?
A: Our delivery service operates from 9 am to 10 pm (last call at 9 pm), 7 days a week. Orders placed outside of these hours will be processed on the next business day.

Ordering and Delivery

Q4: How do I order products from MJDirect?
A: You can order products from MJDirect by registering on our website or app. Simply fill in some basic information to create an account. You also need to upload an ID for verification. Once approved, you can browse our selection, add items to your cart, and proceed to checkout.

Q5: How long does it take to approve my account?
A: Approval takes only a few minutes, and we will send you the details to your registered email.

Q6: Is there a minimum order amount?
A: Yes, there is a minimum order amount of $50. Orders below this amount will not be processed.

Q7: How long does delivery take?
A: As we are a next-day delivery service, all deliveries are expected to arrive the following day. Delivery times may vary depending on location, but we are expanding with more hubs to ensure prompt delivery. You will receive an estimated delivery time when you place your order.

Q8: Can I track my order?
A: Yes, once your order is out for delivery, you will be notified and able to check its status on the app or website.

Q9: What if I am not home when the delivery arrives?
A: If you are not home, our driver or customer service will attempt to contact you. If we cannot reach you, the order will be returned to our facility, and you will need to contact customer service to reschedule delivery.

Payment and Fees

Q10: What payment methods do you accept?
A: We have a payment provider in which you can register and pay via ACH. All payments must be made at the time of order placement.

Q11: Are there any delivery fees?
A: Yes, there is a flat delivery fee of $5. This fee may be waived with our premium membership program.

Q12: Do you offer discounts or promotions?
A: Yes, we frequently offer discounts and promotions. Please check our website or subscribe to our newsletter for the latest deals.

Product Information

Q13: What types of cannabis products do you offer?
A: We offer a wide range of products including flower, edibles, concentrates, topicals, and accessories. Please browse our online store for the full selection.

Q14: How do I choose good cannabis?
A: MJDirect provides the best quality cannabis, focusing on smell, look, feel, and flower structure to ensure you get a superior product. You can call or chat with our professional budtenders who are ready to assist you!

Q15: Are your products lab tested?
A: Yes, all our products are lab tested to ensure safety, potency, and quality. You can find lab results on the product pages.

Legal and Safety

Q16: What is the age limit for consuming these products?
A: You must be above 21 years old to consume these products. Age verification will be conducted during account creation and upon delivery.

Q17: Is it legal to purchase cannabis through your service?
A: Yes, it is legal to purchase cannabis through our service in compliance with local laws and regulations. Please ensure you are familiar with the cannabis laws in your area.

Q18: How is my privacy protected?
A: We take your privacy seriously. All personal information is securely stored and used only for order processing and delivery. We do not share your information with third parties.

Support and Contact

Q19: What should I do if I have an issue with my order?
A: If you have any issues with your order, please contact our customer service team at +1 (844)-SHIP-420, support@mjdirect.com , or through the live chat feature on our website. We are here to help resolve any problems as quickly as possible.

Q20: How can I contact customer support?
A: You can reach our customer support team by phone at +1 (844)-SHIP-420, by email at support@mjdirect.com , or through the live chat feature on our website.

Q21: Can I return or exchange products?
A: Due to the nature of our products, we do not accept returns. However, if you receive a defective or incorrect item, please contact us within 2 days of delivery, For defective items, please notify us within 24 hours of delivery, and we will arrange a replacement.

Q22: How can I provide feedback about your service?
A: We value your feedback! Please share your thoughts and experiences with us by emailing info@mjdirect.com or leaving a review on our website or social media pages.

If you have any other questions not covered here, please do not hesitate to contact us. We're here to help and ensure you have the best experience with our cannabis delivery service.